Effective Date: December 2025
Last Updated: 9th December 2025

1. Introduction

Seamfix Limited ("the Company," "we," "our," or "us") is the sole owner of the domain https://www.seamfix.com and its associated software/application, including this Identity & Access Management (IAM) solution (https://www.fixiam.com). This policy has been established for users of the Fixiam solution (“user(s)”, “you”, “your”, “yourself”, or “customer”) since your privacy is important to us, and so is being transparent about the information that we collect and process.

Seamfix is committed to protecting the privacy and security of our users in line with global privacy and data protection best practices. We never sell your Personal Information and we carry out Processing of your personal information in accordance with the EU General Data Protection Regulation (GDPR), UK General Data Protection Regulation, Nigeria Data Protection Act (NDPA), Uganda Data Protection and Privacy Act (DPPA) 2019, U.A.E Personal Data Protection Law (PDPL) 2021, Kenya Data Protection Act (KDPA) 2019, South Africa Protection of Personal Information Act (POPIA) 2013 (effective 2021), Delaware Personal Data Privacy Act (DPDPA) 2023, and Texas Data Privacy and Security Act (TDPSA) 2023.

This policy covers the personal information/personal data that is collected directly from you by Fixiam or information that is shared with us by our customers (your employer) as you sign up to use our service or interact with the IAM solution (the Service).

Subject to your “unconditionally” accepting this Privacy Policy and the Terms of Use, as well as other relevant and applicable rules set forth within Fixiam, Seamfix shall provide you access to the solution, availing you of its services.

2. What is Personal Information?

With regard to this policy, “personal information” or "personal data" is defined as:

Any information relating to an identified or identifiable natural person (“Data Subject”), including identifiers such as name, ID number, location data, online identifiers, or factors related to physical, genetic, mental, economic, cultural, or social identity.
Any data uploaded, displayed, linked, saved, shared, communicated, updated, or transmitted through the Service, including biodata, activity logs, portrait, and fingerprint.

Seamfix enables users to have control over their personal information and provides mechanisms that allow access, retrieval, and rectification of personal data.

3. Information We Collect

We collect information provided by your employer or information you provide when signing up for the Service. We may also collect other types of data to provide and improve our IAM services.

We collect:

Full name
Email address
Phone number
House address
Gender
Biometric details
Employment details
Authentication credentials (passwords, MFA details)
Usage data (actions performed, logs, timestamps)
Device information
IP address

All information collected is used to operate, deliver, improve, and customize the Service. Some personal data may be used to improve the accuracy and functionality of AI-driven features, and we may retain certain data for possible future services offered directly to onboarded users.

Information from Third-Party Sources

Integration with employers’ corporate directories (e.g., Active Directory)
Federated login details from authentication providers (Google, Microsoft, etc.)

4. How We Use Your Information

We use your information to:

Authenticate users and manage access
Monitor and enhance security, including threat detection
Improve system performance and usability
Provide support and troubleshooting
Train AI models to enhance authentication and security

We do not share, sell, or rent out personal data to any vendor, subsidiary, or affiliate.

We may send emails about:

Service updates
Policy updates
Terms of Use updates
New features in your legitimate interest

Users may withdraw consent or opt out via the Fixiam Privacy Center or by emailing [email protected].

5. Legal Basis for Processing

Our processing is based on:

Contractual obligations with clients (your employer)
Legitimate interests in fraud prevention, security, and service improvement
User consent for AI training or future service offerings
Compliance with applicable legal/regulatory requirements

6. Data Security Measures

We implement security measures to safeguard personal data, including:

End-to-end encryption for sensitive data, including biometrics
Role-based access controls (RBAC)
Multi-factor authentication
AI-driven monitoring for threat detection
Regular audits, updates, and compliance assessments

7. Data Retention and Storage

We retain your personal information only as long as necessary to fulfill its purpose.

Portrait images are retained for three (3) months.
Biometric data is encrypted and deleted once no longer required.
Access credentials and analytics data are periodically reviewed and purged.

Upon termination of engagement with a client, strict data deletion protocols apply.

8. Data Sharing and Disclosure

We do not sell personal data. We may share data with third-party service providers (e.g., hosting providers), who operate under strict data protection agreements.

We may disclose data to law enforcement or regulatory bodies where required by law.

With explicit user consent, data may be used for additional services or future offerings.

9. Your Rights and Choices

Users have the right to:

Access their personal data
Update or rectify data
Object to or restrict processing
Request deletion
Exercise data portability
Withdraw consent at any time
Lodge complaints with supervisory authorities

To exercise any rights, contact [email protected].

10. International Data Transfers

We comply with applicable laws when transferring data across borders, including GDPR, NDPA, DPPA, PDPL, KDPA, and POPIA.

International transfers use:

Standard Contractual Clauses (SCCs)
Data Processing Agreements
Other approved safeguards

We ensure third-party service providers meet stringent data protection standards.

When required, explicit user consent is obtained before international transfers.

For more information, contact [email protected].

11. Policy Updates and Notifications

Fixiam may update this Privacy Policy periodically.

The “Last Updated” date reflects the latest revision.
Significant updates will be communicated via email or through the Service.
Continued use of the Service constitutes acceptance of updates.

A summary of major updates will be provided when changes significantly affect user rights.

12. Questions, Suggestions, and Complaints

For questions, suggestions, or complaints, contact our Data Protection Officer (DPO) at [email protected].

13. Other Contact Information

For privacy-related issues or exercising your rights, contact [email protected].

Seamfix Nigeria

Phone: +234-1-342-9192
Address: 1st Floor, Leasing House, C & I Leasing Drive, Off Bisola Durosinmi Etti Drive, Off Admiralty Way, Lekki Phase 1, Lagos, Nigeria.

Seamfix UK

Phone: +44 7756 238056
Address: Arena Business Centre, 100 Berkshire Place, Wharfedale Road, Winnersh, RG41 5RD.

Seamfix UAE

Phone: +971 50 112 6152, 043 301 101
Address: Dubai Silicon Oasis, DDP, Building A2, Dubai, United Arab Emirates.

Seamfix USA (Delaware)

Phone: +44 7756 238056
Mailing Address: Harvard Business Services, Inc. 16192 Coastal Hwy Lewes De 19958

Seamfix USA (Texas)

Phone: +44 7756 238056
Mailing Address: 5900 Balcones Dr Ste 100 Austin, TX 78731-4298

Seamfix Kenya

Phone: +234 8164 447504
Mailing Address: Ushuru Pension Plaza, Muthangari drive, P.O. Box 66488, Nairobi, Kenya, WESTLANDS

Seamfix South Africa

Phone: +234 8164 447504
Mailing Address: 1086 Sparrow Avenue, Vorna Valley, Johannesburg, 0157